Management

How You React to the Current Circumstances Could Define the Future of Your Business

What do you get when you mix a global pandemic + unprecedented unemployment + peaceful protests for social justice mixed with destructive riots? The answer: a world in crisis mode. How does that make you feel? Defeated? Like there’s nothing that you can personally do to change the course of events? Of course, we all […]

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Telehearing Care: Party Like it’s 2020

In the March/April 2020 issue of Audiology Today, the magazine published by the American Academy of Audiology, an article titled, “Party Like it’s 1999,” featured a comparison of 1999 predictions on the future of the audiology profession from top leaders in audiology with today’s 2020 professional status. Revealing their hindsight perspective on those predictions, the

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How to Lead Productive Company Meetings Online

As the Coronavirus (COVID-19) forces more employees to work from home, businesses are adapting to new remote work business models as quickly and effectively as possible. Many of you are already adjusting to a workforce that performs some duties at home. Although technology makes this process easier, organizations are looking for ways to replicate their

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Block Scheduling: Questions to Ask Yourself Now to Prepare for the Future

When building our new home, the first thing they put down was the foundation. Homes in Texas aren’t built with basements, so pouring a concrete slab seemed like it should’ve been a quick and easy process. But it took two whole weeks while I watched the contractors level, spread tension cables, pour the concrete, and

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Own Your Success. Control Your Destiny. Your P&L is the Key to the Lock.

Whether you realize it or not, your business has a report card. Knowing how to read it and regularly reviewing it will empower you to control the performance of your business. Knowledge is power. It’s a cliché because it’s true. The more informed you are about the performance of your business, the better equipped you’ll

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Handling Price Inquiries – What FOPs & Providers Need to Know

On occasion, patients call asking about the price of hearing devices. They may ask for a price range or the price of a specific product. Nowadays, most patients have already done some extent of online research and are merely looking for you to confirm the information they have found. From a customer service standpoint, of

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