On January 1, 2022, the No Surprises Act went into effect. Designed to protect patients from surprise medical bills, this law offers new protections for patients who are receiving care from out-of-network providers and at in-network facilities. It also requires that uninsured or self-pay patients be given expected costs and details of the care they …
No Surprises Act and Hearing Care Providers – What to Know Read More »
We talk a lot about patient satisfaction and how to ensure that the next patient who walks through your door leaves happy. But what if they don’t? Have you really helped them? We spoke to two different patients about their first audiology experiences and uncovered several mistakes that should not be done by an audiologist …
Real Mistakes Audiologists Have Made & How to Avoid Them Read More »
Physician marketing is essential in today’s increasingly competitive landscape. There are many ways to bring new patients through your door, but when they come from a physician referral, they are that much more ready and willing to take the critical next step in their hearing healthcare journey. That’s because their provider—the person they trust with …
Physician Marketing: Expert Tips for Boosting Referrals Read More »
According to the FBI, millions of elderly Americans fall victim to some type of financial scam or confidence scheme every year. If that’s not enough cause for concern, they’re being inundated by industry disrupters—managed care, discount plans, big boxes, and OTC (Bose and Apple)—after spending more than a year in isolation, fearing for their health …
Patient Trust: Why It’s Important and Five Ways to Build It Read More »
Over the last year, businesses have faced the daunting task of trying to keep their doors open while remaining profitable during the pandemic. This has forced many to change their practices to accommodate customers safely in the new environment. A significant change in the hearing healthcare industry has of course been the utilization of remote …
Tips for Optimizing Your Teleaudiology Techniques & Environment Read More »
Having to consistently create relevant and engaging social media content isn’t easy. Trust me, I know. So, before I go any further, let me offer a few pieces of advice on how to make it easier: Plan ahead: Create a social media calendar and plan out your content at least a month in advance (while …
During the COVID-19 shutdowns this spring, many practices struggled with finding the right way to communicate with patients. Overwhelmingly, practices that followed a plan and stayed connected to their database and/or used a service like Your Patient Contact Center (YPCC) to make calls to patients realized two great benefits. First, those practices reassured patients that …
Patient Recall: The Key to a Successful Comeback Plan Read More »
Think about the last time you received top-notch customer service. Did your doctor call to check up on you the day after a procedure? Did a restaurant give you extra sauces and napkins with your delivery? Did your accountant send a handwritten note on your birthday? Now think about the last time you received terrible …
Five Simple Ways to Create a Five-Star Patient Experience Read More »
Telemarketing can be an unsettling word for some. It evokes the days of yesteryear when family dinners were interrupted by phone calls and last names were mispronounced beyond recognition. Forget what you thought you knew about telemarketing. In fact, forget the word ‘telemarketing’ entirely. At CQ Partners, we’ve turned outbound dialing into a service essential …
Approximately 48 million Americans (20 percent) report some degree of hearing loss. Within this population exists a subset of individuals that identify as Culturally Deaf (notated by a capital “D”) or Hard-Of-Hearing (HOH). This group doesn’t focus on the medical diagnosis of a certain degree of hearing loss but rather their cultural identity. They often …
Four Considerations to Better Serve the Culturally Deaf and Hard-Of-Hearing Read More »
Earwax Doesn’t Have to Be a Sticky Situation!
Are you offering ear cleaning services in your hearing healthcare office? If not, you may...
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Solinsky Hearing Center: How This Practice Had Their Best Month EVER
Running an efficient and motivated team is no easy task. Michelle Colburn, Director..
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No Surprises Act and Hearing Care Providers
Understand the new legislation regarding surprise healthcare bills and how...
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CQ Partners works with high-achieving hearing healthcare providers who strive for excellence in patient care, professional development, and practice profitability. Learn from us and learn from our community of 1,000 growth-minded members. A true partnership means that all parties are engaged, open-minded, and solution oriented. If that sounds like you, CQ Partners is the perfect fit for your business.
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