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People and culture blog

Year-Round Success: Strategies for Nurturing People and Culture

When it comes to running a thriving healthcare business, I’m a firm believer that nothing is more important than the people and the culture. These two elements are symbiotic in nature, and without intentionality, can take on a life of their own. These can feel like intangible concepts – so let’s talk about some concrete …

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Reconnect 2024

Experience the Impact of Reconnect ‘24

Relive hearing healthcare’s favorite event! Reconnect ’24 left us ready to face new challenges and achieve the growth we desire. Just a few of the highlights include connecting at our festive welcome party, learning how to reach our goals with courage, trust, and vulnerability with Nicole Malachowski, and practicing gratitude and self-care with Shannon Cassidy. …

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Employee Engagement Strategies

Employee Engagement: How to Manage, Develop, and Keep Great Employees

In today’s labor market, retaining a good team can be just as difficult as finding good candidates in the first place. Employees have new motivations and strong values, and a lot of options in the job market. The answer to developing and keeping a successful team lies in employee engagement. When your practice focuses on …

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Reconnect 24 Keynote Address

Introducing Reconnect ’24 Keynote Address: Nicole Malachowski

Reconnect ’24 is a hearing healthcare event unlike any other. Attendees will experience impactful learning opportunities from top industry professionals, effective team-building events, and unforgettable entertainment. When you attend Reconnect ’24, your entire team will attend an inspiring keynote address given by world-renowned speaker, Nicole Malachowski. Here is what you need to know about the …

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How to Make Great First Impressions

Everything You Need to Know About Making Great First Impressions

The first impression you have on a patient can make or break their hearing health journey. In fact, a recent clinical study concluded that a first impression has a strong impact on how patients perceive a healthcare professional’s communication approach and can help to facilitate or inhibit further interaction. Patients can take years to seek …

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Hearing Care - Motivate Your Employees

Engagement & Culture: How to Motivate Your Staff

Leading a practice in the climate of today’s workforce is challenging and stressful, but most of all, extremely rewarding. Being a leader means more than just telling your staff what to do. It means getting to know them, creating a common mission, and helping them develop in their career. Figuring out what drives your staff …

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Pave the Way to a Smooth (and Profitable) Patient Journey

Pave the Way to a Smooth (and Profitable) Patient Journey

Patients have come to expect (and demand) easy interactions, convenient access, and an experience free from barriers. Do you have solutions? Other industries have primed patients to have high expectations when it comes to the experience they have with you. Think about it! Your patients can purchase their groceries online through Instacart, place their coffee …

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