After four years of working with CQ Partners and nearly two decades in the hearing healthcare space, Tim Turner knows what it takes to make a practice successful, achieve business goals, and provide the best experience for patients. In our latest employee spotlight, Tim tells us about his passion for this industry and how he combines it with his experience to help practices succeed and help more people hear better.
Q&A with Tim Turner, Account Manager:
What is your role at CQ Partners?
I’m an account manager for our member practices in the southeast. That’s comprised of Florida, Georgia, Mississippi, Alabama, and a little bit of South Carolina. I work with practice owners to help them reach the goals that they have set forth. Whether it’s growth, exit strategies, or whatever the goal may be, I’m there to support them.
Tell us a little about your background!
I graduated from the University of Florida with a degree in exercise physiology and a minor in business management. I landed in the hearing healthcare world about 18 years ago and started off as a manufacturer representative. I worked for ReSound for over four years and then I worked with Sonova for about eight years. After that, I started my own hearing healthcare practice and ran that until I sold it.
What I love about this industry is that it’s so fragmented. I’m trying to figure out the pieces of the puzzle to provide a customized plan for each individual practice and owner that will allow them to reach their goals. That’s what I love. There are some pieces that are core foundational things that every practice needs to do well, but beyond that, I really like the customized approach to finding a solution.
What is your favorite part of your job?
My favorite part of the job is looking back and seeing what we’ve built. There’s fulfillment in seeing what we’ve accomplished and the goals we’ve reached. Additionally, everybody I’ve met in the hearing healthcare industry is a great human being. I’ve developed a lot of good relationships and even friendships from this industry.
What are some of the values that drive your work?
Hard work is at the core of anything that you do successfully, whether it’s what I do or what business owners do. That hard work and dedication is necessary to ultimately reach a goal. I also think that there needs to be accountability that happens on both parts. I think I’m accountable from the practice owner’s perspective. I’m driving certain things within the organization and then they’re accountable to me in some regards too. That being said, the main thing that drives me is the focus on helping people. We focus on the business, KPIs, and revenue, but we’re really in it to help people hear better. The more successful we become means the more people we’re helping and that’s a wonderful thing.
Tell us about a memorable experience or opportunity you’ve had while working for CQ Partners.
There are a lot of memorable experiences I’ve had with CQ Partners and our practices, but I think my most rewarding experience is working with a practice that was a startup. I’ve worked with them since they had their first location and zero patients in the database. Now they have six full-time locations and one part-time location. It has become a multimillion-dollar practice in a short amount of time – about five years. They were a practice I brought in when I first started with CQ, and I consider most of the people in that organization to be friends, so it’s really rewarding to look back and see what they’ve built with our support.
How do you stay motivated in and out of work?
Some days are easier than others, that’s for sure. For me, my wife and my daughter are the driving force behind staying motivated on those days that it’s harder, but I truly love what I do and when you love what you do it’s not that difficult to stay motivated. There are always unique challenges. No day is the same, so it never becomes redundant. This job doesn’t get stale very often, so if you love what you do, it’s not that hard.
What’s something you love to do outside of work?
I’m usually spending time with my wife and my daughter, and that usually means being outside. We might all be on the boat or doing any outside activity like biking. I do a lot of mountain biking. I’ve gotten to go to North Carolina and Georgia and hit some impressive mountains, and that’s been fun.