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employee development

10 Tips for Delivering Effective Year-End Employee Performance Reviews

It’s that time of year again—time to think about the future of your business, set key objectives for the upcoming year, and conduct your annual employee performance evaluations. For many employees, performance reviews are one of the most nerve-wracking work conversations they’ll have all year. In fact, 22 percent of office workers say performance reviews …

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Patient Trust: Why It’s Important and Five Ways to Build It

According to the FBI, millions of elderly Americans fall victim to some type of financial scam or confidence scheme every year. If that’s not enough cause for concern, they’re being inundated by industry disrupters—managed care, discount plans, big boxes, and OTC (Bose and Apple)—after spending more than a year in isolation, fearing for their health …

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How to Build Your Company Brand by Hiring for Culture and Engagement

It’s estimated that there will be 20,000 job openings for audiologists in the U.S. by 2028. Unfortunately, there are not enough licensed professionals in the field, audiology programs in the U.S., or students in those programs to keep up with accelerating demand. In fact, there may be more audiologists retiring from the profession over the …

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Thinking About Hiring a Practice Development Representative? Find Out What You Need to Know!

When hearing aid dispensing practices first open their doors, most of the responsibilities, including marketing the practice, fall on the owner. But as the practice grows, it becomes healthier for the practice, and the owner themselves, to hand off some responsibilities to other employees. Ultimately your staff will become a key factor in driving your …

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Opportunity Mindset: Why It Matters and How to Adopt it in Your Practice

I know what you might be thinking: “Uh oh—must be another one of those CQ buzzwords!” But, at least it’s not another acronym, right? All jokes aside, opportunity mindset is essentially a way of thinking and doing—an intentional, positive, and action-oriented attitude. And it relates to everyone in the practice, regardless of his/her position. A …

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Beyond the Resume: Finding the Right Candidate for Your Practice

There is more to recruiting than combing through a stack of resumes. Anyone can look good on paper. There are countless websites and resources devoted to helping job seekers paint their best selves on paper. It’s also easy to embellish or, even, lie on a resume. CQ’s recruiting team prides itself on being expeditious yet …

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Are You Empowering Your Front Office to Drive Revenue? Three Questions to Ask Yourself!

The Front Office Professional (FOP) is essential to an effective and efficient hearing healthcare office. Both in-person and over the phone, FOPs are key in establishing rapport with patients, creating a positive first impression, and helping to drive opportunities. Many practice owners overlook that their front office staff can and should do more than answer …

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