How often are you speaking to your database?
- By: CQ Partners
In our recent marketing ROI analysis, we identified that database marketing:
- Received the highest conversion from calls to appointments — 93%.
- Had the lowest cost-per-unit sold — $261.
- Generated the highest ROI — 103%.
When you see results like this, is there really a question as to whether to incorporate database marketing into your overall marketing strategy?
We see all individuals in your database as leads that fall into one of two groups:
Visited Leads
These are individuals who have been in the office. If a practice staff engages its database, they are likely focusing on this group, which includes:
- TNS (Tested not sold)
- TNC (Tested not a candidate)
- Repair
- Recently purchased
- Purchased in the past 1–2 years
- Purchased 3+ years ago/OOW (Out of warranty)
Many Associates will market to the TNS and OOW patients, but there are so many other audiences that you should reach. No matter if your patient purchased devices or just needed a repair, constant engagement will keep you top-of-mind and help avoid them going elsewhere in the future.
Invited Leads
These are individuals who haven’t been in the office, but had some level of engagement with the practice. Although they never committed to an appointment, these leads are typically a result of your outbound marketing efforts, which include:
- Digital marketing
- Patient referrals
- Physician referrals
- Community outreach
- Cancel/No show
- New patients
You may not be capturing these contacts in your database, but it is imperative that you do! You already invested your marketing dollars to have patients reach out to you, so why not go the extra mile to maintain the relationship in hopes they will eventually come into the office?
Now that you realize the importance of your database, you may be asking yourself how you can fully take advantage of it? Stress not — CQ Partners makes the process simple and will provide you will all the steps and tools to get your database marketing rolling. As a starting point, request the free database communication grid. CQ associates also have access to a variety of free marketing materials as well as a telemarketing service available for contract through our partnership with CQ Partners.
About the Author
Vikki Edmond, Senior Marketing Account Executive.
Vikki earned her bachelor’s degree in Communication Studies from West Chester University and completed graduate coursework in Digital Communications and Advertising at the Newhouse School for Communications at Syracuse University. Her background is in healthcare marketing and public relations. When she’s not dreaming up marketing plans or coordinating calendars, Vikki enjoys spending time with her family and lounging in the sun.
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