staff meetings

Leading Through Data-Driven Insights: How to Go From “I Think” to “I Know”

Business Development, Management, Planning, Results, Strategy / By Ed Anthony

I joined the hearing healthcare field about 35 years ago, serving in a variety of sales, sales leadership, and training roles. Historically, it has been a relatively low volume, high margin industry. We have seen more change in the last five years than in the past three decades combined. Consumers have more choices than ever …

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Practice Differentiation: Seven Areas of Best Practice

Business Development, Clinical, Community Outreach, Patient Experience / By Heather Carter and Hannah Millstine

The most important asset you have as a business owner/administrator is the people that work for you and the brand that you create to support your patients. The question we’re asked most often as practice consultants is “How can we set our practice apart from our competition and protect ourselves from industry disruptors?” Below are …

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Patient Trust: Why It’s Important and Five Ways to Build It

Clinical, Communication / By Leah Breuers

According to the FBI, millions of elderly Americans fall victim to some type of financial scam or confidence scheme every year. If that’s not enough cause for concern, they’re being inundated by industry disrupters—managed care, discount plans, big boxes, and OTC (Bose and Apple)—after spending more than a year in isolation, fearing for their health …

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Top 5 Reasons a Business Plan is Key to Your Success in 2021

Business Development, Management, Results, Tracking / By Jessica Shah

Exactly one year ago, my uncle decided to set out for an adventure of a lifetime. He rode his bicycle across the country from Astoria, Oregon to Astoria in Queens, New York. He took his time to research his route, his stops, the equipment he needed, and the different types of terrain he would face. …

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