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Leading Through Data-Driven Insights: How to Go From “I Think” to “I Know”

I joined the hearing healthcare field about 35 years ago, serving in a variety of sales, sales leadership, and training roles. Historically, it has been a relatively low volume, high margin industry. We have seen more change in the last five years than in the past three decades combined. Consumers have more choices than ever …

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Practice Differentiation: Seven Areas of Best Practice

The most important asset you have as a business owner/administrator is the people that work for you and the brand that you create to support your patients. The question we’re asked most often as practice consultants is “How can we set our practice apart from our competition and protect ourselves from industry disruptors?” Below are …

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How to Avoid and Solve Conflicts in the Workplace

Workplace conflicts are inevitable. A group of people with diverse cultural and intellectual backgrounds, experiences, opinions, and beliefs, aren’t always going to see eye-to-eye. And that’s a good thing! As the practice leader, it’s your responsibility to maintain a cohesive work environment. Left unresolved, even minor disagreements between employees can hurt staff productivity, engagement, and …

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