patient experience

How Your Opportunity Mindset Results in Effective Scheduling

Business Development, Leadership, Strategy / By Miki Follin

What does it take to fill your schedule with real opportunities? There are many factors impacting the hearing healthcare industry today, whether it’s over-the-counter devices, big box stores, managed care, or unlimited marketing budgets. Whatever is challenging you, you have to think differently in order to move forward. An opportunity mindset is focused on true …

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Companions: Your Game-Changer for Patient Appointments

Clinical, Communication, Patient Experience, Planning, Results / By Dom Spadaro

52.1% of hearing aid purchasers stated that a companion was a major influence on their decision to move forward with hearing aids, but why? The difference that having a companion, or third party, present makes on patient care is tremendous, but to see that difference, your entire practice needs to believe in the benefits of …

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Pave the Way to a Smooth (and Profitable) Patient Journey

Communication, Digital Marketing, Loyalty, Patient Experience, Strategy / By Michael Petrosillo

Patients have come to expect (and demand) easy interactions, convenient access, and an experience free from barriers. Do you have solutions? Other industries have primed patients to have high expectations when it comes to the experience they have with you. Think about it! Your patients can purchase their groceries online through Instacart, place their coffee …

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How I Talked a Tinnitus Patient off the Ledge in 4 Steps

Clinical, Patient Experience / By Megan Nightingale

When a tinnitus patient comes into your office, they are likely already overwhelmed with how it is impacting their life, and they may even have frustrations with how their tinnitus has been addressed in the past. The phrase “learn to live with it” is sometimes used as the catch-all for tinnitus problems. While all of …

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Real Mistakes Audiologists Have Made & How to Avoid Them

Clinical, Communication / By CQ Partners

We talk a lot about patient satisfaction and how to ensure that the next patient who walks through your door leaves happy. But what if they don’t? Have you really helped them? We spoke to two different patients about their first audiology experiences and uncovered several mistakes that should not be done by an audiologist …

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Tips for Optimizing Your Teleaudiology Techniques & Environment

Clinical, Communication, Patient Experience, Video / By Diana Dobo

Over the last year, businesses have faced the daunting task of trying to keep their doors open while remaining profitable during the pandemic. This has forced many to change their practices to accommodate customers safely in the new environment. A significant change in the hearing healthcare industry has of course been the utilization of remote …

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Seven Reasons to Call Your Patients

Communication, Direct Mail, Loyalty, Patient Experience / By CQ Partners

Telemarketing can be an unsettling word for some. It evokes the days of yesteryear when family dinners were interrupted by phone calls and last names were mispronounced beyond recognition. Forget what you thought you knew about telemarketing. In fact, forget the word ‘telemarketing’ entirely. At CQ Partners, we’ve turned outbound dialing into a service essential …

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