When a tinnitus patient comes into your office, they are likely already overwhelmed with how it is impacting their life, and they may even have frustrations with how their tinnitus has been addressed in the past. The phrase “learn to live with it” is sometimes used as the catch-all for tinnitus problems. While all of …
How I Talked a Tinnitus Patient off the Ledge in 4 Steps Read More »
Over the last year, businesses have faced the daunting task of trying to keep their doors open while remaining profitable during the pandemic. This has forced many to change their practices to accommodate customers safely in the new environment. A significant change in the hearing healthcare industry has of course been the utilization of remote …
Tips for Optimizing Your Teleaudiology Techniques & Environment Read More »
Did you know that seven of the ten most popular days to get engaged all fall in December? Perhaps not surprising given the pandemic’s impact on practically everything in our lives, the traditional engagement season (Thanksgiving to New Year’s) looked a little different last year. In fact, Valentine’s Day dethroned Christmas as the most popular …
We can’t predict the future; however, we can rely on experience, expertise and, leaders in the industry to help guide us with our biggest questions about marketing in 2021. The pandemic has impacted many components of our lives, including how we stay connected and communicate. Muffled sounds from masks, isolation, and Zoom calls have compelled …
Top 7 Marketing Trends of 2021 – Our Industry Partners Weigh In Read More »
During the COVID-19 shutdowns this spring, many practices struggled with finding the right way to communicate with patients. Overwhelmingly, practices that followed a plan and stayed connected to their database and/or used a service like Your Patient Contact Center (YPCC) to make calls to patients realized two great benefits. First, those practices reassured patients that …
Patient Recall: The Key to a Successful Comeback Plan Read More »
It’s no surprise that the digital world and its role in communication has changed dramatically since the start of the Coronavirus pandemic. Many of us have adjusted to working from home and relying more heavily on technology to communicate with coworkers, friends, and family. According to The New York Times, website usage for sites like …
Is Your Website Ready for the Surge in Digital Traffic and Leads? Read More »
Approximately 48 million Americans (20 percent) report some degree of hearing loss. Within this population exists a subset of individuals that identify as Culturally Deaf (notated by a capital “D”) or Hard-Of-Hearing (HOH). This group doesn’t focus on the medical diagnosis of a certain degree of hearing loss but rather their cultural identity. They often …
Four Considerations to Better Serve the Culturally Deaf and Hard-Of-Hearing Read More »
The Front Office Professional (FOP) is essential to an effective and efficient hearing healthcare office. Both in-person and over the phone, FOPs are key in establishing rapport with patients, creating a positive first impression, and helping to drive opportunities. Many practice owners overlook that their front office staff can and should do more than answer …
Are You Empowering Your Front Office to Drive Revenue? Three Questions to Ask Yourself! Read More »
While today’s unemployment rate, due to the ongoing pandemic, is significantly higher than it was three months ago, it is sure to fall as the economy comes back and small businesses work to restore payroll and headcount in order to conform to Paycheck Protection Program (PPP) loan forgiveness parameters. Rest assured there will, once again, …
Getting it Right: Hiring for Culture and Employee Engagement in a Post COVID World Read More »
What do you get when you mix a global pandemic + unprecedented unemployment + peaceful protests for social justice mixed with destructive riots? The answer: a world in crisis mode. How does that make you feel? Defeated? Like there’s nothing that you can personally do to change the course of events? Of course, we all …
How You React to the Current Circumstances Could Define the Future of Your Business Read More »
Year-Round Success: Strategies for Nurturing People and Culture
When it comes to running a thriving healthcare business, I’m a firm believer...
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Employee Spotlight: Liz Rutkowski
For nearly five years, Liz Rutkowski has been helping practices succeed...
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Experience the Impact of Reconnect ‘24 (VIDEO)
Relive hearing healthcare’s favorite event! Reconnect ’24 left us ready...
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CQ Partners works with high-achieving hearing healthcare providers who strive for excellence in patient care, professional development, and practice profitability. Learn from us and learn from our community of 1,000 growth-minded members. A true partnership means that all parties are engaged, open-minded, and solution oriented. If that sounds like you, CQ Partners is the perfect fit for your business.
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