Patient Experience 2 | CQ Partners

Define a Winning Business Strategy with Our Four Elements of C-A-R-E

Business Development, Digital Marketing, Lead Generation, Patient Experience, Traditional Marketing / By Ridgely Samuel

Industry influencers are creating a defining moment for hearing healthcare businesses. Will yours be among those that rise to the challenge and thrive? When you combine the economic decline created by the pandemic last year with the increasing presence and influence of Third Party Administrators (TPAs) and brand-name OTC options, it’s easy to get overwhelmed …

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Tips for Optimizing Your Teleaudiology Techniques & Environment

Clinical, Communication, Patient Experience, Video / By Diana Dobo

Over the last year, businesses have faced the daunting task of trying to keep their doors open while remaining profitable during the pandemic. This has forced many to change their practices to accommodate customers safely in the new environment. A significant change in the hearing healthcare industry has of course been the utilization of remote …

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Five Simple Ways to Create a Five-Star Patient Experience

Communication, Loyalty, Patient Experience / By Julie Gesuale

Think about the last time you received top-notch customer service. Did your doctor call to check up on you the day after a procedure? Did a restaurant give you extra sauces and napkins with your delivery? Did your accountant send a handwritten note on your birthday? Now think about the last time you received terrible …

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Seven Reasons to Call Your Patients

Communication, Direct Mail, Loyalty, Patient Experience / By CQ Partners

Telemarketing can be an unsettling word for some. It evokes the days of yesteryear when family dinners were interrupted by phone calls and last names were mispronounced beyond recognition. Forget what you thought you knew about telemarketing. In fact, forget the word ‘telemarketing’ entirely. At CQ Partners, we’ve turned outbound dialing into a service essential …

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Four Considerations to Better Serve the Culturally Deaf and Hard-Of-Hearing

Clinical, Communication, Patient Experience / By Dr. Heather Carter

Approximately 48 million Americans (20 percent) report some degree of hearing loss. Within this population exists a subset of individuals that identify as Culturally Deaf (notated by a capital “D”) or Hard-Of-Hearing (HOH). This group doesn’t focus on the medical diagnosis of a certain degree of hearing loss but rather their cultural identity. They often …

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