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Leadership

Why Externships Are a Win-Win for Students and Practices

Fourth-year externships are an integral part of any Doctor of Audiology (Au.D.) program at an accredited university. But that doesn’t mean that externship programs only favor students. In this post, I’ll explain how the externship system is a win-win for both fourth-year externs and the clinics that employ them. Side note: normally, externships for 2021 …

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Candidate Care: Why It Matters and Five Tips to Improve It

One thing we know about today’s candidate market is that it will be more competitive tomorrow. And, as hiring becomes more aggressive, a skills shortage is soon to follow. Don’t let the record high unemployment rate fool you—the healthcare job market is just as competitive as it was pre-pandemic. That’s why it’s important to understand …

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Opportunity Mindset: Why It Matters and How to Adopt it in Your Practice

I know what you might be thinking: “Uh oh—must be another one of those CQ buzzwords!” But, at least it’s not another acronym, right? All jokes aside, opportunity mindset is essentially a way of thinking and doing—an intentional, positive, and action-oriented attitude. And it relates to everyone in the practice, regardless of his/her position. A …

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Beyond the Resume: Finding the Right Candidate for Your Practice

There is more to recruiting than combing through a stack of resumes. Anyone can look good on paper. There are countless websites and resources devoted to helping job seekers paint their best selves on paper. It’s also easy to embellish or, even, lie on a resume. CQ’s recruiting team prides itself on being expeditious yet …

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Are You Empowering Your Front Office to Drive Revenue? Three Questions to Ask Yourself!

The Front Office Professional (FOP) is essential to an effective and efficient hearing healthcare office. Both in-person and over the phone, FOPs are key in establishing rapport with patients, creating a positive first impression, and helping to drive opportunities. Many practice owners overlook that their front office staff can and should do more than answer …

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Getting it Right: Hiring for Culture and Employee Engagement in a Post COVID World

While today’s unemployment rate, due to the ongoing pandemic, is significantly higher than it was three months ago, it is sure to fall as the economy comes back and small businesses work to restore payroll and headcount in order to conform to Paycheck Protection Program (PPP) loan forgiveness parameters. Rest assured there will, once again, …

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How You React to the Current Circumstances Could Define the Future of Your Business

What do you get when you mix a global pandemic + unprecedented unemployment + peaceful protests for social justice mixed with destructive riots? The answer: a world in crisis mode. How does that make you feel? Defeated? Like there’s nothing that you can personally do to change the course of events? Of course, we all …

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Telehearing Care: Party Like it’s 2020

In the March/April 2020 issue of Audiology Today, the magazine published by the American Academy of Audiology, an article titled, “Party Like it’s 1999,” featured a comparison of 1999 predictions on the future of the audiology profession from top leaders in audiology with today’s 2020 professional status. Revealing their hindsight perspective on those predictions, the …

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How to Lead Productive Company Meetings Online

As the Coronavirus (COVID-19) forces more employees to work from home, businesses are adapting to new remote work business models as quickly and effectively as possible. Many of you are already adjusting to a workforce that performs some duties at home. Although technology makes this process easier, organizations are looking for ways to replicate their …

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